Frequently Asked Questions
I'm glad to tell you Paysafecard acception is finally back the way it was before.You can add products to cart and select Paysafecard as you preferred payment method during checkout.After confirming the order, the order total will be deducted from your Paysafecard.Transaction costs sadly are expansive: 15%Was this answer helpful?
Unfortunately very expensive, and not recommended but you can also top up your credit by calling your telephone.
How does it works:
2 - After successfully completing the payment, the remaining amount (see transaction costs) will be added to your shop account as credit.
3 - The credit is automatically deducted from the total order amount during checkout.
Phone payment transaction costs:
For € 10 you will receive depending on country:
€ 6.50 credit Netherlands
€ 4.75 credit Belgium, Germany, Luxembourg
€ 4.25 credit Austria, Italy, U.K. Switserland
For € 20 you will receive depending on country:
€ 13.25 credit Netherlands
€ 9.50 credit Belgium and Germany, Luxembourg
€ 8.50 credit Austria, Italy, U.K. Switserland
For € 25 you will receive depending on country:
€ 16.75 credit Netherlands
€ 12.35 credit Belgium and Germany, Luxembourg
€ 10.65 credit Austria, Italy, U.K. Switserland
For € 50 you will receive depending on country:
€ 33.50 credit Netherlands
€ 24.75 credit Belgium and Germany, Luxembourg
€ 21.25 credit Austria, Italy, U.K. Switserland
For € 100 you will receive depending on country:
€ 67.00 credit Netherlands
€ 47.50 credit Belgium and Germany, Luxembourg
€ 42.50 credit Austria, Italy, U.K. SwitserlandWas this answer helpful?
Our warehouse address is Bernestraat 1 in Schaijk Netherlands. Open during openinghours monday 08:00 am - 17:00 pm thuesday to friday 08:45 am - 16:00 pm.Was this answer helpful?
If your order is placed at our Warehouse before courier pickup time, it should be shipped the same day unless stated otherwise in product description.
The duration for couriers to deliver to door or pickup location depends on what courier is chosen and to which country it's beeing shipped.
If customs has to import an order (only aplicable when shipped to a non eu country) it can sometimes be delayed a few days.Was this answer helpful?
Sorry, i don't know at this point.
Probably still about 2 months or so.Was this answer helpful?
At this moment unknown. ABU does not want to sell to resellers like us anymoreWas this answer helpful?
The storefront currency is only for customers to make it easyer to estimate how much it would be in their own currency.
During checkout we convert all orders to euro because currency exchange makes things very dificould and more expansive for both parts in many ways.Was this answer helpful?
If no further delays accour, we should have the Bambinos back in stock in about 2-3 weeksWas this answer helpful?
Soon we will offer custom made onesies.
And we will be able to make to right size for you as our customer.Was this answer helpful?
That depends on what diapers your talking about.
Some diapers are restocked, some are proabably never gona be restocked ever again.
Some take a very long time, others are restocked quickly.
Many different reason why products are out of stock.
Often we don't really know when and it they are going to be restocked.
You can always ask, but you will have to be specific what diapers you mean.Was this answer helpful?
Helaas waarschijnlijk niet, ABU wil niet meer aan wederverkopers verkopenWas this answer helpful?
Thank you very much for the tip, it was a problem in configuration.
The problem is solved now.Was this answer helpful?
itte sehen sie hier: https://abdlfactory.com/index.php?route=extension/module/isenselabs_gdprWas this answer helpful?
Please check your spam folder, we did send multiple emails including tracking info to your email address.
Your spam setting must be very strict and you should add us as your contact to prevent this from happening.
Also, you can just login to your account and find all order info you need.Was this answer helpful?
Sadly our next Tykables restock will take a while still, probably little less then 4 weeks.Was this answer helpful?
Vieles was im moment ausverkauft ist kommt wieder in ca. eienen monat.
Bis dahin gibt es bestimmt wieder andere producten die ausverkauft sind.
Leider unmöglich um immer von alles alle grössen auf vorrat zu haben da
lieferzeiten oft sehr lange sind und wir sehr gross bestellen müssen.Was this answer helpful?
Yes, we can also deliver to taiwan
是的，我們也可以送到台灣Was this answer helpful?
Sorry, at this point there are no active discount codes available. Follow us on social media if you don't want to mis out on special offers.Was this answer helpful?
Since we ship worldwide we quite often deal with big shipping costs. To even the playing field, now not only people from the Netherlands, Germany and Belgium get discounts for larger orders.
We will apply Order Quantity Discount automaticly to all orders above a surton amount.
All customers happy :)Was this answer helpful?
Our shop keeps stock real time up to date. Options we (currently) dont have in stock will be hidden from selection.
Everything changes all the time, somethimes it comes back in stock quickly, sometimes it takes weeks/months and other times the missing options might never come back. Sadly we have no sytem in place to notify you about that. Will look in to that soon and hopefully find a way.Was this answer helpful?
When bank transfer is selected as payment method, bank information like bank account number / IBAN will always be provided in our order confirmation emails including transaction explenation. It is important order checkout process is completed to generate an order and get an ordernumber, this order number is then in turn used/nessesairy to identify your transaction with our bank.Was this answer helpful?
Once you have received your order and find something is the wrong size or just not as nice as you thought, you can send it back return sender.
Sadly we can't take back everything though.
Hygiene products can only be returned as long as they are in unopened packaging.
Hygiene products are: Plastic Pants, Disposable and Washable Diapers, Pacifiers
To return items you first need to request your return true the following return form.
To return form can be found all the way down in footer area.Was this answer helpful?
We always send notification once we receive an order back. Depending on what the reason of return is, the person/company who made the mistake will have to pay for reshipping costs.
We store returned orders for at least 6 months, after that time they will restocked.Was this answer helpful?
Sadly we can't, you might be able to declare a prepaid invoice with your insurance though.
It would be advised to call your insurance company first. Invoices don't have a website name it them.Was this answer helpful?
Feel free to ask true mail or phone, details available on our contact page.Was this answer helpful?