Frequently Asked Questions

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Payment with paysafecard
How can i pay using paysafecard, option used before is gone.
  • I'm glad to tell you Paysafecard acception is finally back the way it was before.
    You can add products to cart and select Paysafecard as you preferred payment method during checkout.
    After confirming the order, the order total will be deducted from your Paysafecard.

    Transaction costs sadly are expansive: 15%
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How do i pay by Phone?
  • Unfortunately very expensive, and not recommended but you can also top up your credit by calling your telephone.

    How does it works:

    1 - Click on one of the following values ​​€10€20€25€50€100 and follow the payment instructions in the pop-up window.

    2 - After successfully completing the payment, the remaining amount (see transaction costs) will be added to your shop account as credit.

    3 - The credit is automatically deducted from the total order amount during checkout.

    Phone payment transaction costs:

    For € 10 you will receive depending on country:

    € 6.50 credit Netherlands

    € 4.75 credit Belgium, Germany, Luxembourg

    € 4.25 credit Austria, Italy, U.K. Switserland

    For € 20 you will receive depending on country:

    € 13.25 credit Netherlands

    € 9.50 credit Belgium and Germany, Luxembourg

    € 8.50 credit Austria, Italy, U.K. Switserland

    For € 25 you will receive depending on country:

    € 16.75 credit Netherlands

    € 12.35 credit Belgium and Germany, Luxembourg

    € 10.65 credit Austria, Italy, U.K. Switserland

    For € 50 you will receive depending on country:

    € 33.50 credit Netherlands

    € 24.75 credit Belgium and Germany, Luxembourg

    € 21.25 credit Austria, Italy, U.K. Switserland

    For € 100 you will receive depending on country:

    € 67.00 credit Netherlands

    € 47.50 credit Belgium and Germany, Luxembourg

    € 42.50 credit Austria, Italy, U.K. Switserland

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Where can i pickup orders / visit showrooms?
  • Our warehouse address is Bernestraat 1 in Schaijk Netherlands. Open during openinghours monday 08:00 am - 17:00 pm thuesday to friday 08:45 am - 16:00 pm.
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When can i expect my order?
  • If your order is placed at our Warehouse before courier pickup time, it should be shipped the same day unless stated otherwise in product description.

    The duration for couriers to deliver to door or pickup location depends on what courier is chosen and to which country it's beeing shipped.

    If customs has to import an order (only aplicable when shipped to a non eu country) it can sometimes be delayed a few days.

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When are the tykables dubblers and little rawrs pack coming back?
Or are they indefinitely out of stock?
  • They should be back in stock, but sadly im not sure when.
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Hello, when I want to pay by creditcard, which details about your shop will be printed in my creditcard bill (i.e VISA...)
  • mvoswebdesign is standing on your bill
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When will ye have rears inspire small in stock
  • Sorry, i don't know at this point.

    Probably still about 2 months or so.

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Will the ABU littlepawz return to the store at some point?
I'm wondering this since you guys do sell the ABU space diapers. Thanks in advance!
  • At this moment unknown. ABU does not want to sell to resellers like us anymore
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Payment problems
I keep trying to make an order but every time I get to confirm order it changes my currency to pounds. I want American dollars
  • The storefront currency is only for customers to make it easyer to estimate how much it would be in their own currency.
    During checkout we convert all orders to euro because currency exchange makes things very dificould and more expansive for both parts in many ways.
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When "bambino magnifico" will be available again? Thanks!
  • If no further delays accour, we should have the Bambinos back in stock in about 2-3 weeks
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Will you be getting bigger onsies and Abu Kiddos' to your selection anytime soon?
By bigger onsies I mean onsies which are over 80 cm from shoulders to crotch. I would also like know, if possible, whether Abu Kiddo's will come back to the selection.
  • Soon we will offer custom made onesies. 

    And we will be able to make to right size for you as our customer.

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Are you guys ever going to re stock more sizes in disposable diapers
It seems For months y’all have been out of certain sizes of diapers
  • That depends on what diapers your talking about.

    Some diapers are restocked, some are proabably never gona be restocked ever again.

    Some take a very long time, others are restocked quickly.

    Many different reason why products are out of stock.

    Often we don't really know when and it they are going to be restocked.

    You can always ask, but you will have to be specific what diapers you mean.

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abu super dry kids
dit is mn favoriete luier. maar is niet meer in voorraad zo te zien. komt die terug???
  • Helaas waarschijnlijk niet, ABU wil niet meer aan wederverkopers verkopen
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Do you have any latex nuk 5 pacifier teats
I couldn’t order any today.
  • Thank you very much for the tip, it was a problem in configuration.

    The problem is solved now.

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Wie kann ich mein Konto löschen?
Ich habe ausversehen zwei Accounts bei euch, da ich vergessen hatte das dieser hier existiert. Mit dem anderen habe ich jedoch schon Käufe getätigt. Wie kann ich diesen löschen um meine mailadresse wieder benutzen zu können?
  • itte sehen sie hier:
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I can’t see my previous orders
I just wanted to now if u have a tracking number for my order because I can’t find my order or and email or message to say if the are due for delivery
  • Please check your spam folder, we did send multiple emails including tracking info to your email address.

    Your spam setting must be very strict and you should add us as your contact to prevent this from happening.

    Also, you can just login to your account and find all order info you need.

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About Tykables Overnights Diaper
Hi! ABDL Factory!! Excuse me! I wonder that Tykables Overnights, Plastic Backed Diaper will restock soon? Thank you!!
  • Sadly our next Tykables restock will take a while still, probably little less then 4 weeks.
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Wann werden die Lagerbestände wieder aufgefüllt? Zurzeit gibt es leider bei einigen Produkten keine Größe M mehr.
  • Vieles was im moment ausverkauft ist kommt wieder in ca. eienen monat.

    Bis dahin gibt es bestimmt wieder andere producten die ausverkauft sind.

    Leider unmöglich um immer von alles alle grössen auf vorrat zu haben da

    lieferzeiten oft sehr lange sind und wir sehr gross bestellen müssen.

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  • Yes, we can also deliver to taiwan


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Do you have active discount codes?
  • Sorry, at this point there are no active discount codes available. Follow us on social media if you don't want to mis out on special offers.
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Why dont you offer free shipping anymore?

  • Since we ship worldwide we quite often deal with big shipping costs. To even the playing field, now not only people from the Netherlands, Germany and Belgium get discounts for larger orders.

    We will apply Order Quantity Discount automaticly to all orders above a surton amount.

    All customers happy :)

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Is my size (not) available?
I can see my size in product description sizechart but only other sizes are shown in option selection. Do you maybe still have my size in stock?
  • Our shop keeps stock real time up to date. Options we (currently) dont have in stock will be hidden from selection.

    Everything changes all the time, somethimes it comes back in stock quickly, sometimes it takes weeks/months and other times the missing options might never come back. Sadly we have no sytem in place to notify you about that. Will look in to that soon and hopefully find a way.

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Where can i find your bank details?
  • When bank transfer is selected as payment method, bank information like bank account number / IBAN will always be provided in our order confirmation emails including transaction explenation. It is important order checkout process is completed to generate an order and get an ordernumber, this order number is then in turn used/nessesairy to identify your transaction with our bank.
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I want to return something, how?
  • Once you have received your order and find something is the wrong size or just not as nice as you thought, you can send it back return sender.

    Sadly we can't take back everything though.

    Hygiene products can only be returned as long as they are in unopened packaging.

    Hygiene products are: Plastic Pants, Disposable and Washable Diapers, Pacifiers

    To return items you first need to request your return true the following return form.

    To return form can be found all the way down in footer area.

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Parcel returned to sender, what now?
  • We always send notification once we receive an order back. Depending on what the reason of return is, the person/company who made the mistake will have to pay for reshipping costs.

    We store returned orders for at least 6 months, after that time they will restocked.

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