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Delivery Information

 


Serving the Globe

Always shipped in a discrete (neutral) box!


Many PostNL Shipping prices just got cheaper again :)

 

​NEW - Free shipping to Netherlands, Germany and Belgium for €100 orders or more.

 

If order has been paid on monday to friday before 2pm (CET), order will be shipped the same day.

 

Orders are being shipped by PostNL, DHL, Fedex, DPD, and Kiala.
 
We know how important discrete packaging is.
That's why we take special care in packaging our orders with extra tape and cardboard.
The address label does not contain any information about this webshop or related.
From the outside of the box nobody will know what's inside.
 
Phone numbers are included on address labels by default to increase chances of a successful delivery.
If you don´t want your phone number included on the address label of your package,
please include your wish in one of the big text fields during checkout or afterwards by mail.
 
Some couriers may try to deliver with your neighbors and leave a note when not at home.
If you don't want that to happen, please leave the following message during checkout "do not deliver at neighbors".
 
If access codes or other special information is needed for couriers to successfully deliver,
please include all necesary information during checkout.
 
Make sure to check your address at your order comfirmation email.
If theres something missing/wrong, please reply with the right address information.
 
After an order has been shipped, we will send track and trace information (if available).
 
Please note that shipments can be delayed by customs clearance.
Applicable for NON EU Countries only.
 
Shipping costs are calculated by weight, country and in some cases volume
To accurately calculate shipping costs for the products you like to your destination country, you need to add the products you like to the shopping cart,
Then go to shopping cart, select your order destination country and click on the "Get Quotes" button.
 
 
 
Now even with NEW same day delivery shipping method for orders shipping within the Netherlands.
Order before 12am and your order will be delivered between 18 and 22 pm that day.
 
 

 

 
FedEx:
 
Extremely fast and reliable courier, often at very compatitive prices.
Shipping to house address or Fedex Pickup location
 
Because Fedex comes to pickup early, orders placed before 12am will be shipped the same day.
 
 
FedEx Transit times Priority: Download .PDF file here
FedEx Transit times Economy: Download .PDF file here
 
 

Shipping to PO Box is not possible using FedEx,

please use PostNL instead

 
 

Using DPD we can ship orders cheap, quickly and reliable to house address or DPD pickup location.

Search DPD Pickup Locations: United KingdomGermanyNetherlandsFranceBelgiumLuxembourgAustria  

NEW Pickup Parcelshops in: Spain, Portugal


Shipping to PO Box is not possible using DPD,

please use PostNL instead

 


 

 
PostNL:
 
Shipping prices to most EU Countries just got a lot cheaper AGAIN!
PostNL EU COUNTRY with track & trace and insurance (25kg) mostly is the cheapest and fastest option.
 
Fast shipping option with multiple Delivery attempts to a specified address.
If you are not at home the first day, your courier will try again next day or try to deliver at neighbours. (if not specified differently)
After unsuccessful delivery attempt, your courier should leave a note with a near post office where the order can be picked up.
Orders will remain 7-14 days at a local post office, then will come return sender.
Customer will be notified when an order has come back.
 
For more information, please look at the PostNL website.
 
PostNL Homepage:  http://www.postnl.nl
 
Tracking Sites:  http://tracktrace.nl  -  http://parcels-uk.tntpost.com
 
PostNL Pakjegemak Pickup Locations: Netherlands
 
Shipping costs are calculated by weight.
 For NON EU Countries increasing the following rates: 2KG, 5KG, 10KG, 20KG, 30KG
For many EU countries shipping costs will only change every 25KG
 
Check PostNL delivery duration:
 
Destination Duration in working days
 
Belgium 1 -  2
France 2 -  3
United Kingdom 2 -  4
Germany 2 -  3
Australia 6 -  8
Brazil 6 -  9
Canada 5 -  6
Hongkong 5 -  7
Israel, Japan, Singapore 4 -  5
Suriname 5 -  8
United States 4 -  8
Zouth-Afrika 8 - 10

If your country is not listed, please check here:

http://www.postnl.nl/zakelijk/post/verzendvoorwaarden/voorwaarden-per-land
 
Select your order destination country to find shipping time.
It's a Dutch website but all necessary information should be readable.
 

 

DHL:
 
Quick, cheap and reliable courier for shipping to house addresses in Europe or Packstations / Postfilialen in Germany.
Multiple delivery attempts.

 

Shipping to PO Box is not possible using DHL,

please use PostNL instead

 


       

Kiala Discontinued, use DPD Pickup

 
 
Unable to have your order delivered at your home address?
If your living in Spain, we can ship your order to a Kiala pickup location near to you.
 
Orders will be stored for 14 days at a pickup location of choice.
Customer will be notified by email once on order is ready for pickup at your pickup loaction.
 
Shipping costs are calculated by weight.
Increasing the following rates: 10-KG
 
Make sure to copy complete address information from the selected pickup location below and paste in the "Extra Information" input field during checkout.
 
Lookup a pickup location near you: Spain
 

If no pickup location is provided, we will chose a pickup location near you by checking your shipping address.

 

 Kiala delivery duration:
 
Shipped only once a week (wednesday)
 
Spain: 5-12 working days
 
NOTE:  Shipping to pickup locations in countries other then Spain is no longer being performed by Kiala.
Using Kiala we have had many problems and DPD Pickup does the same but without the troubles.